Great Question! Online Teaching Tips, Post-Pandemic, From the HelpDesk and a Faculty Coach
Concurrent Session 8
Brief Abstract
Post-pandemic, many teachers are being thrust into online teaching. Data taken from the most common requests for online teaching help can assist others in preparing new teachers for the online modality. This presentation will go over best practices from the HelpDesk and a Faculty Coach's perspective.
Presenters
Extended Abstract
When thinking about the best way to support students, faculty support is the obvious answer. The faculty member is the expert in the discipline and is well-versed in teaching and learning. But what does one do when faculty are not available or are spread thin?
Teaching assistants can fill the gap, but most classes don’t have teaching assistants. At some point, it is worthwhile to consider an academic coach. That begs the greater question: what kind of support do students need most?
This presentation will dive into data from help desk questions from online students that reveal exactly what kinds of questions are being asked. It will break the data out into buckets so participants can see frequency. This data will be a good indicator of where support investments are best spent.
For questions on academics, typical questions and support, students can benefit from coaching staff.
An academic coach is someone who has the skillsets of a good student. It is someone who is multidisciplinary, so any discipline can benefit from a coach.
In this presentation, the audience can expect to learn:
- Data from online helpdesk support requests
- Different types of data driven support options
- How coaches can solve many support requests